Troubleshooting Guide - FarSync X25 T-Series - Windows NT

This guide is suitable for the T-Series FarSync X.25 product for Windows NT. Where actions are version specific, this is noted in the action. If you find the guide has helped solve your problem then please let us know; also, if you have some suggestions for improving the guide we will be pleased to hear from you, just send an email to .

Ensuring that the software has been installed and loaded correctly- see installation / loading
Ensuring that the X.25 line is active - see line activation problems
call establishment problems
data transfer problems

Installation / Loading

Problem Symptom	Possible Cause(s)	Action
The FarSync PCI Adapter driver will not start	The FarSync T-Series adapter is faulty.	The T-Series cards are very reliable, the adapter is unlikely to be faulty. Try downloading and running the FarSync T-Series card test software to check the card. If, however, you do believe it to be faulty please return the adapter to FarSite for repair or replacement.
	The slot is which the FarSync T-Series adapter has been installed is damaged.	Try installing the adapter in another slot. It may also be advisable to uninstall and reinstall the FarSync software with the card in its new location.
	The adapter is not making good electrical contact with the PCI slot.	Make sure that the contacts are clean. If necessary, also try installing the adapter in another slot.
	The FarSync driver files are somehow corrupted or missing.	Uninstall and reinstall the FarSync software.
FarSync PCI Adapter will not start, when a manual start is attempted, error: 0031 is returned.	No FarSync PCI card installed or the card is faulty.	Install a working FarSync T-Series card. If a card was already installed return it to FarSite for repair or replacement.
The original CD-ROM supplied with the product cannot be read without errors	The FarSync product CD-ROM has become damaged or the CD reader being used is out of alignment or faulty.	Download the drivers from the FarSite web site, see downloading.

Last updated: 22-Jul-2005