Troubleshooting Guide - FarSync WAN T-Series - Linux

This guide is suitable for the FarSync WAN T-Series products for Linux, where actions are version specific this is noted in the action.

For most users the FarSync WAN T-Series products installation on Linux is quick and trouble free. There are however a very large number of versions of Linux in use together with a large number of kernel variants, this can give rise to problems getting the product working correctly in all configurations. This guide has been put together by the Support team at FarSite with the aim of helping users to quickly resolves issues which have been encountered before. Many of the problems appear to have been 'one offs' but they have been included just in case.

FarSite makes every effort to ensure the installation and configuration of our products are quick and trouble free on the widest possible variety of installations so if you any suggestions to help us achieve that aim we will be pleased to hear from you, just send an email to .

Installation

Problem Symptom	Possible Cause(s)	Action
The FarSync Adapter driver will not start	The slot is which the FarSync T-Series adapter has been installed is damaged.	Try installing the adapter in another slot. It may also be advisable to uninstall and reinstall the FarSync software with the card in its new location.
	The adapter is not making good electrical contact with the PCI slot.	Make sure that the contacts are clean. If necessary, also try installing the adapter in another slot.
	The FarSync driver files are somehow corrupted or missing.	Uninstall and reinstall the FarSync software.
	The installation of the software failed in some way.	See further details for checking the installation.
	The installation of the software failed in some way.	Possible additional installation problems when using the driver with the Generic HDLC interface (kernel versions 2.4.13 and above only)
	The FarSync T-Series adapter is faulty.	The T-Series cards are very reliable, the adapter is very unlikely to be faulty. Try downloading and running the FarSync T-Series card test software to check the card (requires DOS). If, however, you do believe it to be faulty please return the adapter to FarSite for repair or replacement.
The original CD-ROM supplied with the product cannot be read without errors	The FarSync product CD-ROM has become damaged or the CD reader being used is out of alignment or faulty.	Download the drivers from the FarSite web site, see downloading.

Last updated: 22-Jul-2005